Legal
Refund and Cancellation Policy
Last updated: 22 July 2026
This policy explains how paid ZyloBooks subscriptions can be cancelled and when refunds may be considered.
Free Plan
The free plan does not require a card and can be used to evaluate the service before purchasing a paid subscription.
Cancellation
You may request cancellation of a paid subscription through support or any cancellation control made available in the billing area.
Cancellation stops future renewals. Access to paid features may continue until the end of the already paid billing period unless the plan is terminated for misuse or chargeback.
Refunds
Refund requests are reviewed case by case. Approved refunds are generally limited to duplicate charges, accidental renewals reported promptly or service failures that materially prevent use of paid features.
Taxes, payment gateway fees and partial-period usage may be non-refundable where applicable.
Processing
Approved refunds are processed through the original payment method via Razorpay or the relevant payment provider. Bank and provider timelines may vary.
Billing Disputes
For billing issues, include your company name, account email, payment date, amount and Razorpay payment or subscription reference if available.
For questions, contact support through the Help page inside your account or email the support address published by TechTics.